Refund policy

Return and Refund Policy

14-Day Return and Refund Guarantee

We offer a 14-day satisfaction guarantee for returns. To be eligible, items must be unused, undamaged, and in their original packaging with all components included. Refunds exclude shipping, handling, and applicable restocking fees.

Return Process

  • Non-Electronic Items: No Return Merchandise Authorization (RMA) number is required.

  • Branded or Electronic Items: An RMA number must be obtained by contacting us at info@shibaracingstore.com. Items returned without an RMA number will not be accepted.

Once your return is approved, we will provide a return shipping label and detailed instructions. A return shipping fee may apply. Ensure the product is securely packed to prevent damage during transit.

Exceptions / Non-Returnable Items

The following items cannot be returned:

  • Custom products (e.g., personalized items or special orders)

  • Personal care products (e.g., beauty items)

  • Hazardous materials, flammable liquids, or gases

  • Sale items and gift cards

If you have concerns about the return eligibility of a specific item, contact us at info@shibaracingstore.com.

Damages and Issues

Inspect your order upon receipt and contact us immediately at info@shibaracingstore.com if the item is defective, damaged, or incorrect. We will evaluate the issue and work to resolve it promptly.

Exchanges

To exchange an item, follow the return process for the original purchase. Once the return is accepted, place a new order separately.

Refunds

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds will be issued through your original payment method within 5 business days. Processing times may vary depending on your bank or credit card provider.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at info@shibaracingstore.com.